Terms of Service

Last updated: May 01, 2026

Driven Success LLC ("OpenClaw," "we," "us," or "our") provides OpenClaw Direct, a managed hosting service for AI agents available at openclaw.direct (the "Service"). These Terms of Service ("Terms") form a binding agreement between Driven Success LLC and the entity or individual using the Service ("Customer," "you," or "your").

By creating an account, clicking "I agree," or accessing the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization.

The Service is intended for business use. If you are an individual using it for personal projects, the same Terms apply, but certain consumer-protection rights may apply to you under your local law.

1. Definitions

  • "Service" — OpenClaw Direct and all related software, dashboards, APIs, and Documentation operated by us.
  • "Machine Instance" — a hosted AI agent provisioned to a Customer under a Plan.
  • "Plan" — a subscription tier (Basic, Advanced, Turbo, or any future tier) under which Machine Instances are hosted.
  • "Customer Content" — any data, prompts, configurations, files, API keys, End User inputs, or other materials that Customer or its End Users provide to or generate through the Service.
  • "End User" — a person who interacts with a Machine Instance through Customer's deployment.
  • "Credits" — prepaid usage units redeemable against third-party model API consumption routed through the Service.
  • "BYOK" — Bring Your Own Key; a Customer-supplied API key for a third-party model provider (e.g., Anthropic, OpenAI).
  • "Documentation" — the technical and operational materials we publish at openclaw.direct.

2. The Service

OpenClaw Direct hosts and manages AI agent instances on Customer's behalf. We are responsible for the infrastructure, deployment, security patching, and basic operational monitoring of the underlying platform. Customer is responsible for the design, configuration, prompts, integrations, data, and behavior of each Machine Instance, and for all interactions between Machine Instances and End Users or third-party systems.

Machine Instances may interact with third-party services chosen and configured by Customer, including foundation-model providers, messaging platforms, and APIs. Those interactions are subject to the terms of those third parties.

3. Accounts and Eligibility

To use the Service you must (a) be at least 18 years old, (b) be able to form a legally binding contract, and (c) not be located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. trade sanctions, and not be a person on any U.S. government restricted-party list.

You are responsible for the accuracy of your account information, for the security of your credentials, and for all activity that occurs under your account, including any acts of your team members and any Machine Instances you provision. Notify us promptly at security@openclaw.direct if you suspect unauthorized access.

4. Plans, Fees, and Billing

4.1 Plans

The Service is offered under tiered Plans. Current Plans and prices are published at openclaw.direct/pricing and include:

  • Basic — $19/month or $219/year. 2 GB dedicated RAM, one (1) AI model (Claude), three (3) messaging channels, community support, basic monitoring, four-day free trial with $15 in starter Credits.
  • Advanced — $29/month or $339/year. 4 GB dedicated RAM, access to all supported AI models, all messaging channels, priority email support, advanced monitoring, four-day free trial with $20 in starter Credits.
  • Turbo — $59/month or $699/year. 8 GB dedicated RAM, access to all supported AI models, all messaging channels, dedicated support, priority provisioning, four-day free trial with $50 in starter Credits.

We may add, modify, or retire Plans from time to time. Changes affecting active subscriptions take effect at the next renewal except where otherwise required by law.

4.2 One Machine Instance per Subscription

Each active subscription entitles Customer to run one (1) Machine Instance concurrently. To run additional Machine Instances concurrently, Customer must maintain a separate active subscription for each.

4.3 Billing Cadence and Auto-Renewal

Subscriptions are billed in advance, monthly or annually depending on the cadence selected at signup, and renew automatically for successive periods of the same length until canceled in accordance with Section 5. Annual subscriptions are charged in full at the start of each annual term.

4.4 Taxes

All fees are exclusive of taxes. Customer is responsible for all applicable sales, use, value-added, goods-and-services, and similar taxes, except for taxes on our net income.

4.5 Payment Method and Failed Payments

Customer authorizes us to charge the payment method on file for all amounts due. If a charge fails, we may retry, suspend the Service, and after a grace period of seven (7) days, terminate the affected subscription and any associated Machine Instances. Suspended Machine Instances that are subsequently terminated for non-payment will have their data deleted in accordance with Section 6.4.

4.6 Plan Changes

Customer may upgrade a Plan at any time; charges are pro-rated for the remainder of the current billing period. Downgrades take effect at the next renewal and are not pro-rated.

4.7 Price Changes

We may change Plan prices with at least thirty (30) days' notice by email to Customer's account address. Price changes take effect at the start of the next monthly billing period or at the next annual renewal. If Customer does not agree to a price change, Customer may cancel before the change takes effect.

4.8 Credits

Credits are prepaid units redeemable against model-provider API consumption routed through the Service. Credits:

  • are denominated in U.S. dollars at the time of purchase;
  • are tied to the purchasing account and are not transferable;
  • do not expire while the account remains active;
  • are consumed only against eligible model-provider usage and not against subscription fees;
  • have no cash value and are not redeemable for cash.

If the account is closed for any reason, any remaining Credits are forfeited, except where refund is required by law.

4.9 No Refunds

Except as expressly stated in Section 5 (Free Trials) or as required by applicable law, all fees and Credit purchases are final and non-refundable, including unused portions of monthly or annual terms following cancellation.

5. Free Trials and Cancellation

5.1 Free Trials

Each Plan includes a four-day free trial together with starter Credits as published on the pricing page. To start a trial, Customer must provide a valid payment method. At the end of the trial period, the selected subscription begins automatically and the payment method is charged unless the Machine Instance has been deleted and the subscription canceled before the trial ends.

5.2 Cancellation

Customer may cancel a subscription at any time, subject to the following order of operations:

  1. Delete the Machine Instance associated with the subscription from the Customer dashboard. Deletion is permanent and removes the Machine Instance's data in accordance with Section 6.4. A subscription cannot be canceled while a Machine Instance is provisioned under it.
  2. Cancel the subscription. Once the Machine Instance is deleted, the subscription may be canceled immediately.

For monthly subscriptions, access continues until the end of the then-current billing period; no further charges will be made. For annual subscriptions, access continues until the end of the prepaid annual term; no further charges will be made and no refund is provided for the unused portion.

5.3 Suspension and Termination by Us

We may suspend or terminate Customer's access to the Service, or any individual Machine Instance, if Customer (a) materially breaches these Terms, (b) violates the Acceptable Use Policy in Section 7, (c) fails to pay amounts when due after the grace period in Section 4.5, (d) creates a security, legal, or operational risk to us, our users, or third parties, or (e) is required by law, court order, or government request.

Where practical, we will give Customer notice and an opportunity to cure. For violations involving illegal activity, security incidents, abuse, or risk to others, we may suspend or terminate immediately without prior notice.

5.4 Effect of Termination

On termination: (a) Customer's right to access the Service ends, (b) Machine Instances and Customer Content are deleted in accordance with Section 6.4, (c) any amounts owed remain payable, and (d) sections that by their nature should survive (including 6, 7, 9, 11, 12, 13, 14, and 19) survive.

6. Customer Content and Data

6.1 Ownership

As between the parties, Customer retains all rights in Customer Content. Outputs generated by a Machine Instance are also Customer Content, subject to the terms of any third-party model provider used to generate them.

6.2 License to Operate the Service

Customer grants us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to (a) provide and operate the Service, (b) prevent or address abuse and security incidents, and (c) comply with law. This license ends when Customer Content is deleted in accordance with Section 6.4, except for backups pending overwrite and records we are required to retain by law.

6.3 No Training on Customer Content

We do not use Customer Content to train foundation models or general-purpose AI systems. We may use aggregated, de-identified operational metrics to monitor, secure, and improve the Service.

6.4 Retention and Deletion

When a Machine Instance is deleted, or an account is closed, Customer Content is purged from our primary production systems within thirty (30) days. Encrypted backups are rotated and overwritten on a rolling basis; Customer Content is fully removed from backups within ninety (90) days. Operational logs (e.g., request metadata, error traces) are retained for thirty (30) days and then purged, except where retention is required to investigate a security incident or comply with law.

6.5 Hosting Location

We do not currently offer contractual data-residency guarantees. Current hosting regions are listed at openclaw.direct/subprocessors. Region pinning can be negotiated separately under an enterprise agreement.

7. Acceptable Use Policy

Customer is responsible for the behavior of each Machine Instance and for ensuring that its Machine Instances, configurations, prompts, integrations, and End User interactions comply with this Acceptable Use Policy.

Customer will not, and will not enable, encourage, or permit any Machine Instance, End User, or third party to use the Service to:

  1. Engage in illegal activity or facilitate violations of law, including any applicable export, sanctions, anti-money-laundering, or anti-corruption law.
  2. Create, store, transmit, or solicit child sexual abuse material (CSAM), any sexual content involving minors, or content that sexualizes minors in any form.
  3. Generate or distribute non-consensual intimate imagery, including synthetic or "deepfake" sexual content of identifiable real people.
  4. Harass, threaten, defame, or incite violence against any individual or group, or generate content targeting protected characteristics with hateful intent.
  5. Develop, distribute, or operate malware, ransomware, spyware, exploit code, credential stealers, botnets, or other malicious software.
  6. Conduct phishing, credential harvesting, social-engineering attacks, or fraud.
  7. Send spam or unsolicited bulk messages, or otherwise violate anti-spam or telemarketing laws (e.g., CAN-SPAM, TCPA, CASL, GDPR ePrivacy rules).
  8. Scrape, crawl, or extract data from third-party services in violation of those services' terms, robots.txt directives, or applicable law.
  9. Circumvent rate limits, abuse controls, or access restrictions of any third-party API, including any foundation-model provider.
  10. Provide meaningful uplift toward weapons of mass destruction or any chemical, biological, radiological, nuclear, or high-yield explosive capability.
  11. Conduct surveillance of individuals without a lawful basis, including stalking, doxxing, or unauthorized location tracking.
  12. Operate at scale to manipulate elections, public discourse, or markets, including coordinated inauthentic behavior, mass disinformation campaigns, or astroturfing.
  13. Impersonate real people or organizations without their consent, or generate content falsely attributed to identifiable real people.
  14. Resell raw model access through the Service as a thin wrapper without substantive additional functionality, or otherwise circumvent the usage policies of upstream model providers.
  15. Use outputs of the Service to train, fine-tune, or otherwise build competing foundation models or general-purpose AI systems.
  16. Interfere with the Service, including by attempting to gain unauthorized access, probing for vulnerabilities outside an authorized security-testing program, overloading the platform, or extracting source code or proprietary information.
  17. Misrepresent a Machine Instance as a human where doing so violates applicable law (for example, certain U.S. state "bot disclosure" laws).

We may, at our discretion, investigate suspected violations, request information, suspend or terminate Machine Instances or accounts, remove offending content, and report unlawful activity to authorities. Reports of abuse may be sent to abuse@openclaw.direct.

8. Third-Party Services and Models

8.1 Bring Your Own Key (BYOK)

Where Customer supplies an API key for a third-party foundation-model provider (such as Anthropic or OpenAI), all use of that key is governed directly by the agreement between Customer and the provider. We act only as a technical conduit. Customer is solely responsible for (a) all charges incurred on the key, (b) compliance with the provider's terms and usage policies, (c) content filtering and moderation applied by the provider, and (d) any suspension or policy action the provider takes against the key.

8.2 Routed Usage and Credits

Where Customer uses Credits to fund model usage routed through us, we are responsible for the technical routing only. We make no warranty as to provider availability, pricing changes, model deprecations, or content-filtering decisions made by the upstream provider. If a provider raises prices, we may, on thirty (30) days' notice, adjust the rate at which Credits are consumed for that provider's models.

8.3 Messaging Channels and Other Integrations

Integrations with messaging platforms, CRMs, or other third-party services are subject to those platforms' terms. Customer is responsible for obtaining and maintaining its own accounts and permissions on those platforms, and for the lawful collection and use of End User data through them.

8.4 No Endorsement; No Warranty

We do not endorse and are not responsible for the content, accuracy, availability, or behavior of any third-party service, including model providers. Outputs of foundation models may be inaccurate, biased, offensive, or otherwise unsuitable. Customer is responsible for reviewing and verifying outputs before relying on them.

9. Intellectual Property

9.1 Our IP

The Service, the OpenClaw and OpenClaw Direct names and marks, our software, dashboards, APIs, and Documentation are owned by us or our licensors and are protected by intellectual-property law. Except for the limited right to use the Service under these Terms, no rights are granted by implication or estoppel.

9.2 Feedback

If Customer sends us suggestions, ideas, or feedback about the Service, Customer grants us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction.

9.3 Outputs

Subject to applicable third-party model provider terms, Customer owns the outputs a Machine Instance generates from Customer Content. To the extent any rights in those outputs vest in us, we assign them to Customer.

10. Service Availability

We aim to keep the Service available and operate it with commercially reasonable efforts. We do not offer a contractual uptime SLA for any current Plan. The Service may be unavailable due to maintenance, upstream provider outages, network issues, security events, or other causes within or outside our control. We will use reasonable efforts to publish status information and incident communications at a status page or by email.

11. Warranties and Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or trade usage.

Without limiting the foregoing, we do not warrant that: (a) the Service will be uninterrupted, secure, or error-free; (b) Machine Instances will behave correctly, safely, or in compliance with any particular law or policy; (c) outputs of foundation models will be accurate, lawful, non-infringing, or fit for any purpose; or (d) data loss will not occur.

Some jurisdictions do not allow disclaimer of certain warranties; in those jurisdictions, our warranties are limited to the minimum extent permitted by law.

12. Indemnification

12.1 By Customer

Customer will defend, indemnify, and hold harmless Driven Success LLC, its affiliates, and their respective officers, employees, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) Customer Content; (b) the operation, behavior, or outputs of any Machine Instance provisioned under Customer's account; (c) End User interactions with Machine Instances; (d) Customer's violation of the Acceptable Use Policy or any third-party right; (e) Customer's violation of applicable law; or (f) Customer's use of third-party services or BYOK keys through the Service.

12.2 By Us

We will defend Customer against any third-party claim alleging that the Service itself, as provided by us and used in accordance with these Terms, infringes that third party's U.S. patent, copyright, or trademark, and we will pay damages and costs finally awarded against Customer (or agreed in settlement) for such a claim. This obligation does not apply to claims arising from: (a) Customer Content; (b) outputs of any foundation model; (c) Customer's modifications or unauthorized use of the Service; (d) combinations of the Service with anything not provided by us; or (e) BYOK usage.

If the Service becomes, or in our reasonable opinion is likely to become, the subject of an infringement claim, we may at our option (i) procure the right for Customer to continue using the Service, (ii) modify the Service to make it non-infringing, or (iii) terminate the affected subscription and refund any prepaid fees for the unused remainder of the then-current term. This Section 12.2 states our entire liability and Customer's sole remedy for any claim of intellectual-property infringement by the Service.

12.3 Procedure

The indemnified party will (a) promptly notify the indemnifying party of the claim, (b) give the indemnifying party sole control of the defense and settlement (provided no settlement imposing liability or admitting fault on the indemnified party may be made without consent), and (c) cooperate at the indemnifying party's expense.

13. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, data, goodwill, or anticipated savings, even if advised of the possibility of such damages.

Each party's total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or any other theory, will not exceed the greater of (a) the fees actually paid by Customer to us under the affected subscription in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

The foregoing limitations do not apply to: (i) either party's indemnification obligations under Section 12; (ii) Customer's payment obligations; (iii) breaches of Section 7 (Acceptable Use); or (iv) liabilities that cannot be limited under applicable law (such as for gross negligence, willful misconduct, fraud, or, where applicable, death or personal injury).

14. Data Protection

14.1 Roles

To the extent we process Customer Content that includes personal data on Customer's behalf, Customer is the Controller (or Business, under CCPA) and we are the Processor (or Service Provider). Customer is responsible for the lawful collection of personal data and for providing all required notices and consents to End Users.

14.2 Data Processing Addendum

A Data Processing Addendum ("DPA") incorporating the European Commission's Standard Contractual Clauses and the UK Addendum is available on request at privacy@openclaw.direct. Where required by GDPR, UK GDPR, Swiss FADP, or comparable law, the DPA forms part of these Terms.

14.3 Security

We implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, loss, or alteration. No security measures are perfect; Customer is responsible for selecting appropriate safeguards for highly sensitive data and for not processing through the Service any data category for which the Service is not designed (e.g., regulated health or payment-card data, absent a written exception from us).

14.4 Notification

We will notify Customer without undue delay after becoming aware of a personal data breach affecting Customer Content, and will cooperate reasonably with Customer's investigation and notification obligations under applicable law.

15. Sub-processors

We use third-party providers ("Sub-processors") to deliver the Service. A current list is maintained at openclaw.direct/subprocessors and includes, at minimum:

  • Cloudflare, Inc. — network, CDN, and AI Gateway
  • Anthropic, PBC — foundation-model API (when not BYOK)
  • OpenAI, L.L.C. — foundation-model API (when not BYOK)
  • Stripe, Inc. — payment processing

We may add or replace Sub-processors. For material changes, we will update the public list and, where required by an applicable DPA, give thirty (30) days' notice and a reasonable mechanism to object. The remedy for an unresolved objection is termination of the affected subscription with a pro-rated refund for the unused remainder of the then-current paid term.

16. Export Control and Sanctions

Customer represents that it, its affiliates, and its End Users are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S., EU, UK, or UN trade sanctions, and are not on any restricted-party list maintained by the U.S. (OFAC, BIS), EU, UK, or UN. Customer will not use the Service in violation of applicable export-control or sanctions law, and will not permit any End User to do so.

17. Modifications

17.1 To the Service

We may modify, enhance, or discontinue features of the Service. If we discontinue a paid feature material to a subscription, we will provide reasonable notice and, where the change materially diminishes the Service to Customer's detriment, allow Customer to terminate and receive a pro-rated refund for the unused remainder of the then-current paid term.

17.2 To These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. For material changes, we will give at least thirty (30) days' notice by email or in-product notification. Continued use of the Service after a change takes effect constitutes acceptance. If Customer does not agree to a material change, Customer's exclusive remedy is to cancel before the change takes effect.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

18.2 Informal Resolution

Before filing a formal claim, the parties will attempt in good faith to resolve any dispute informally for at least thirty (30) days after written notice describing the dispute is sent to legal@openclaw.direct (or, if sent by us, to Customer's account email).

18.3 Binding Arbitration; Class Waiver

Any dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, for individual non-business Customers, its Consumer Arbitration Rules). The seat of arbitration is Wilmington, Delaware, conducted in English, before one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

The parties waive any right to participate in a class, collective, or representative action. Disputes must be brought individually.

Either party may seek injunctive or equitable relief in the state or federal courts located in New Castle County, Delaware for claims involving intellectual property, confidentiality, or unauthorized access to the Service, without first engaging in arbitration. Either party may also bring an individual claim in small-claims court if it qualifies.

19. General Provisions

Notices. We may give notice to Customer by email to the address on Customer's account. Customer must give notice to us at legal@openclaw.direct, with a copy to our registered address.

Assignment. Customer may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, provided the successor is not a competitor of ours. We may assign these Terms freely. Any non-permitted assignment is void.

No Waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.

Force Majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond reasonable control, including natural disasters, war, civil unrest, governmental action, internet or utility outages, or pandemics.

Independent Contractors. The parties are independent contractors. These Terms create no partnership, joint venture, agency, employment, or fiduciary relationship.

Third-Party Beneficiaries. There are no third-party beneficiaries of these Terms.

Entire Agreement. These Terms, together with any DPA, order form, or Plan-specific terms referenced here, form the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject.

Order of Precedence. In the event of a conflict: (1) a signed order form or enterprise agreement, (2) the DPA, (3) these Terms, (4) the Documentation.

20. Contact

Driven Success LLC

  • General: hello@openclaw.direct
  • Legal & DPA requests: legal@openclaw.direct
  • Privacy: privacy@openclaw.direct
  • Security: security@openclaw.direct
  • Abuse reports: abuse@openclaw.direct